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SeaaBusiness guides

Cancel a booking and check refunds

Separate the reservation status from money returned to the customer.

Where to go
Bookings → booking
Access
Staff with access to this section
The booking detail shows its status, paid amounts, and eligible actions.View full size
The booking detail shows its status, paid amounts, and eligible actions. Demo business. Select the image to enlarge.

Step by step

  1. Open the correct booking and review its cancellation terms, paid amount, and existing refunds.

  2. Choose Cancel, read the confirmation, and confirm only the intended booking.

  3. Read the result: no refund needed, member credit restored, online refund initiated, or manual review required each means a different next step.

  4. If an online Refund action is available, review its eligible amount and confirm it once. For cash or bank transfers, arrange the actual return with the customer and follow your payment reconciliation process.

  5. Reopen the payment history to verify the final state. An initiated refund is still pending until the provider confirms it.

Check it worked

The booking is cancelled and any remaining payment follow-up is clear.

Good to know

Cancelling a reservation alone does not prove that cash, a transfer, or an online payment was returned.

Open in Seaa

Next steps

Accept bank transfers and record paymentsShow payment instructions and keep each booking’s balance accurate.Set booking, payment, and cancellation rulesChoose advance notice, booking windows, and how guests confirm.Review performance and export reportsCheck bookings, collected payments, cancellations, and refunds.

Reviewed 18 September 2026. Screenshots use fictional demo data; available actions depend on your role and enabled features.