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SeaaBusiness guides

Set booking, payment, and cancellation rules

Choose advance notice, booking windows, and how guests confirm.

Where to go
Rules & pricing → Booking rules
Access
Owner or manager
Booking rules separate collection, timing, and cancellation settings.View full size
Booking rules separate collection, timing, and cancellation settings. Demo business. Select the image to enlarge.

Step by step

  1. Choose the default payment policy. Pay later lets guests confirm without paying online. Online payment and deposit options appear only when enabled for your business.

  2. Set Booking window in days and Minimum notice in minutes. For example, 30 days and 120 minutes allow bookings up to a month ahead but at least two hours before starting.

  3. Set Hold in minutes for checkout and Cancellation cutoff in hours. If eligible online refunds are available, choose whether they run automatically.

  4. Save and test a time inside and outside the allowed window. Update your written booking terms to match.

Check it worked

New bookings follow the saved rules and show the amount due before confirmation.

Good to know

Rules apply to new bookings. Review existing bookings individually rather than assuming their agreed terms changed.

Open in Seaa

Next steps

Publish booking termsGive customers the conditions they must accept before booking.Accept bank transfers and record paymentsShow payment instructions and keep each booking’s balance accurate.Cancel a booking and check refundsSeparate the reservation status from money returned to the customer.

Reviewed 18 September 2026. Screenshots use fictional demo data; available actions depend on your role and enabled features.